http://www.itoamerica.com http://www.itoamerica.com/index.php?section=pdf&id=152&name=ITILv3%3A+Get+ready+for+the+next+chapter+in+service+management ITILv3 brings service management in line with changing business needs and priorities, advancing technology and new governance models. The refreshed version is better aligned to the needs of CIOs and the businesses they serve. It features modifications designed to speed and simplify the implementation, adoption and application of service management processes to optimize business outcomes. http://www.itoamerica.com/index.php?section=pdf&id=152&name=ITILv3%3A+Get+ready+for+the+next+chapter+in+service+management ITILv3 brings service management in line with changing business needs and priorities, advancing technology and new governance models. The refreshed version is better aligned to the needs of CIOs and the businesses they serve. It features modifications designed to speed and simplify the implementation, adoption and application of service management processes to optimize business outcomes. http://www.itoamerica.com/index.php?section=pdf&id=152&name=ITILv3%3A+Get+ready+for+the+next+chapter+in+service+management ITILv3 brings service management in line with changing business needs and priorities, advancing technology and new governance models. The refreshed version is better aligned to the needs of CIOs and the businesses they serve. It features modifications designed to speed and simplify the implementation, adoption and application of service management processes to optimize business outcomes. http://www.itoamerica.com/index.php?section=pdf&id=152&name=ITILv3%3A+Get+ready+for+the+next+chapter+in+service+management ITILv3 brings service management in line with changing business needs and priorities, advancing technology and new governance models. The refreshed version is better aligned to the needs of CIOs and the businesses they serve. It features modifications designed to speed and simplify the implementation, adoption and application of service management processes to optimize business outcomes. http://www.itoamerica.com/index.php?section=pdf&id=152&name=ITILv3%3A+Get+ready+for+the+next+chapter+in+service+management ITILv3 brings service management in line with changing business needs and priorities, advancing technology and new governance models. The refreshed version is better aligned to the needs of CIOs and the businesses they serve. It features modifications designed to speed and simplify the implementation, adoption and application of service management processes to optimize business outcomes. http://www.itoamerica.com/index.php?section=pdf&id=152&name=ITILv3%3A+Get+ready+for+the+next+chapter+in+service+management ITILv3 brings service management in line with changing business needs and priorities, advancing technology and new governance models. The refreshed version is better aligned to the needs of CIOs and the businesses they serve. It features modifications designed to speed and simplify the implementation, adoption and application of service management processes to optimize business outcomes. http://www.itoamerica.com/index.php?section=pdf&id=152&name=ITILv3%3A+Get+ready+for+the+next+chapter+in+service+management ITILv3 brings service management in line with changing business needs and priorities, advancing technology and new governance models. The refreshed version is better aligned to the needs of CIOs and the businesses they serve. It features modifications designed to speed and simplify the implementation, adoption and application of service management processes to optimize business outcomes. http://www.itoamerica.com/index.php?section=pdf&id=152&name=ITILv3%3A+Get+ready+for+the+next+chapter+in+service+management ITILv3 brings service management in line with changing business needs and priorities, advancing technology and new governance models. The refreshed version is better aligned to the needs of CIOs and the businesses they serve. It features modifications designed to speed and simplify the implementation, adoption and application of service management processes to optimize business outcomes. http://www.itoamerica.com/index.php?section=pdf&id=465&name=HP+BTO+software%3A+Accelerate+Time+to+Business+Outcomes Speed and agility will define the successful companies of the future. To keep pace with the ever-accelerating rate of business change, forward-thinking IT leaders are turning to business technology optimization http://www.itoamerica.com/index.php?section=pdf&id=467&name=Axios+ITILv3%3A+The+Future+is+Here Over the past two years, as the ITIL framework has been undergoing its transformation, much has been reported in the IT trade media about the implications of changes to ITIL. http://www.itoamerica.com/index.php?section=pdf&id=467&name=Axios+ITILv3%3A+The+Future+is+Here Over the past two years, as the ITIL framework has been undergoing its transformation, much has been reported in the IT trade media about the implications of changes to ITIL. http://www.itoamerica.com/index.php?section=pdf&id=619&name=Managing+IT+as+a+Business When Beth Perlman joined Constellation Energy seven years ago, their IT department was a siloed organization with four different CIOs leading individual business units. A lot has changed, Perlman discusses her role as CIO in this ITO America thought-leadership editorial. http://www.itoamerica.com/index.php?section=pdf&id=619&name=Managing+IT+as+a+Business When Beth Perlman joined Constellation Energy seven years ago, their IT department was a siloed organization with four different CIOs leading individual business units. A lot has changed, Perlman discusses her role as CIO in this ITO America thought-leadership editorial. http://www.itoamerica.com/index.php?section=webinar&id=652&name=ITIL-+Delivering+Real+Value+in+a+Downturn+ In the midst of a downturn thoughts can move to survival across board budget cuts. While cutting costs may be essential, applying the same type of cuts within every department can make things worse. http://www.itoamerica.com/index.php?section=webinar&id=652&name=ITIL-+Delivering+Real+Value+in+a+Downturn+ In the midst of a downturn thoughts can move to survival across board budget cuts. While cutting costs may be essential, applying the same type of cuts within every department can make things worse. http://www.itoamerica.com/index.php?section=pdf&id=666&name=On+the+Offensive%3A+How+Do+You+Achieve+Service+Value+Management%3F Michele Hudnall, Product Marketing Manager at Axios Systems, explains how your IT department should be seen as a business value driver and not just a utility. http://www.itoamerica.com/index.php?section=pdf&id=743&name=Improve+Internal+Alignment+to+Optimize+IT+Value Complex, stove-piped IT organizational silos often have conflicting objectives that lead inevitably to friction and inefficiency. Understanding these silos and their perspectives will enable CIOs to recast directives and create internal alignment. This can only improve service to the business, eliminate unnecessary stress, and bridge the gap of understanding within IT itself. http://www.itoamerica.com/index.php?section=pdf&id=920&name=Forrester+Tech+Horizons+Report%3A+A+Step+Toward+Business+Service+Management+%28BSM%29+2.0+-+Is+Business+Transaction+Management+The+New+BSM%3F+ BSM is firmly established now as a way to manage IT as a business tool rather than as a collection of fragile technologies. In this transformation of IT into a service provider, technology is only one element of the equation and is no longer the only element. However, the problem of properly managing the technology to achieve the required quality of service is still important, if no longer visible. http://www.itoamerica.com/index.php?section=pdf&id=1191&name=Managing+IT+Change+in+a+Time+of+Global+Transformations%3A+A+Pragmatic+Primer This EMA report is designed to help IT organizations, executives and professionals understand how to transform change management to support a new environment in an era of Cloud computing, virtualization and increasing business and organizational dependencies on IT services. It addresses how to establish a baseline for change management initiatives in terms of process, phased planning, technology adoption and organizational readiness - including how to set effective metrics.